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Refund policy
Refund & Returns Policy
At Numa Gymwear, we want you to love your purchase. If something isn’t quite right, we’re here to help.
Our Returns Approach
Eligible change-of-mind returns are processed as store credit or exchange. We do not offer refunds for change-of-mind returns.
Refunds are available where an item has a genuine fault or where otherwise required under Australian Consumer Law or other applicable consumer protection laws.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.
Change of Mind Returns
We accept eligible change-of-mind returns within 14 days of delivery, provided that:
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Items are unworn and unwashed.
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Items are in their original condition and packaging.
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All original tags and hygiene liners, where applicable, remain attached.
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Items are free from makeup, deodorant, perfume, pet hair, marks or other signs of wear.
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Proof of purchase is provided.
Eligible change-of-mind returns will be processed as an exchange or store credit only.
We do not provide refunds for change of mind.
Customers are responsible for the cost of returning change-of-mind items to Numa Gymwear.
Sale & Promotional Items
Items purchased during a promotional event, clearance sale, EOFY sale, Black Friday sale or otherwise marked on Sale are not eligible for a change-of-mind refund.
Eligible sale items may be returned for:
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Exchange, subject to stock availability; or
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Store credit.
Sale-item returns must be requested within 14 days of delivery and must meet all of the return conditions outlined in this policy.
For an exchange, the customer is responsible for the postage cost to return the item to Numa Gymwear. Numa Gymwear will cover the standard postage cost to send the approved exchange item back to the customer.
All exchanges are subject to stock availability.
These conditions apply to change-of-mind returns only and do not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.
Exchanges
There is no exchange processing fee.
For standard size, colour or change-of-mind exchanges:
You are responsible for the postage cost to return the item to us. Numa Gymwear will cover the standard postage cost to send your approved exchange back to you.
All exchanges are subject to stock availability. If your requested size, colour or product is unavailable, we will contact you to discuss the available options.
Returned items must meet the eligibility requirements outlined in this policy.
Faulty, Damaged or Incorrect Items
If you believe you have received an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at:
Please include:
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Your full name
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Your order number
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A description of the issue
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Clear photographs showing the fault, damage or incorrect item
Where possible, please do not wear or wash the item before contacting us, as this may assist us in assessing the issue.
If Numa Gymwear specifically asks you to wash, wear or otherwise test an item as part of our assessment, following those instructions will not by itself prevent us from assessing your claim.
Nothing in this section limits your rights under Australian Consumer Law.
Returning an Item for Fault Assessment
For garments and other items that can be easily posted, you may be asked to return the product to Numa Gymwear for assessment.
You may initially be responsible for the return postage cost. Please retain your postage receipt.
If the product is confirmed to have a problem covered by Australian Consumer Law, Numa Gymwear will reimburse reasonable return postage costs and provide the appropriate remedy.
If, after assessment, the product is found not to have a fault or other problem covered by Australian Consumer Law, Numa Gymwear is not required to reimburse the return postage costs.
Faulty Product Remedies
Where a product is confirmed to have a problem covered by Australian Consumer Law, the remedy available will depend on the nature and seriousness of the problem.
For a major problem, you are entitled to choose between a refund or replacement.
For a minor problem, Numa Gymwear may choose to provide an appropriate remedy, such as a repair or replacement. If the problem cannot be fixed or is not remedied within a reasonable time, you may be entitled to further remedies under Australian Consumer Law.
Our change-of-mind, sale and Final Sale conditions do not override your rights in relation to faulty products.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.
Non-Returnable Change-of-Mind Items
We cannot accept change-of-mind returns for:
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Items that have been worn or washed
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Items without their original tags or applicable hygiene liners
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Items showing makeup, deodorant, perfume, pet hair, marks or other signs of wear
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Gift cards
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Items specifically marked Final Sale
These exclusions apply to change-of-mind returns only and do not limit your rights under Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
How to Lodge a Return or Exchange
Before returning an item, please contact us at:
Please include your:
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Full name
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Order number
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Reason for your return or exchange
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Requested replacement size or colour, if applicable
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Clear photographs if you are reporting a fault or damage
Our team will provide you with return instructions and the next steps.
Unless we provide alternative instructions, approved returns should be sent to:
Numa Gymwear
PO BOX 184
CURRUMBIN QLD 4223
Please include your order number inside your return parcel so we can identify and process your return.
We recommend using a tracked postal service and keeping your postage receipt. Numa Gymwear is not responsible for return parcels lost in transit before they are received by us.
Store Credit
Where store credit is issued for an approved return, the credit will be provided for the value of the eligible returned item(s).
Original shipping charges are not included in change-of-mind store credits.
Original Shipping Charges
Original shipping charges are non-refundable for change-of-mind returns.
Where a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, shipping and reasonable return costs will be handled in accordance with Australian Consumer Law.
Processing Times
Once your return has been received, please allow approximately 0-14 business days for assessment and processing.
If a refund is required or approved under Australian Consumer Law, it will be processed back to the original payment method.
Once processed, the time taken for the funds to appear in your account will depend on your bank, card provider or payment service.
Policy Updates
Numa Gymwear reserves the right to update this Refund & Returns Policy from time to time. Any updated policy will be published on our website.
Any changes to this policy do not exclude, restrict or modify rights that cannot lawfully be excluded under Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.
